Welcome new drivers - Starter Course

Adding web platform to homescreen

Go to www.elifelimo.com/fleet in your phone browser,on the top right of the screen, click on the three dots, select "Add to Homescreen option" and click on ADD. The web platform will appear in your Homescreen.

Onboarding process

You will only be available on the web platform and ready to start accepting rides once you complete the onboarding process. For this, you will have you attend all training videos and pass a short quiz of 25 questions with 90% of the answers correct

Quiz approved

Once you pass the quiz your profile will be activated and ready to start. You can take the quiz here.

GPS Usage

Always remember to have the GPS active when you use the web platform. We will track your location only during a ride.

Add Elife's local Customer service contact to your contacts

Add the contact number to your phone. This way you can contact us in case you need help or report any unexpected situation.

+1 5103990452 (US)
+52 558 525 0328 (Mexico)
+61 283 114 271 (Australia and New Zealand)
+852 23 194863 (Asia)
+55 113 197 5831 (South America)
+44 203 514 9319 (Europe) or email suppliers@elifelimo.com

Want to learn more?

Watch the tutorial here.

Sign up process

Open the web platform and enter your credentials. In case you forgot them, please contact our customer center.

Selecting rides

1. Click accept if you accept the ride in "Rides", or reject it if you do not.

2.There is also another "available rides" interface for taking orders. Here you can take rides together with all drivers, be sure that you can provide the service at the time and asked area.

All rides listed in the "NEW" tab are services that are only being offered to you. It is very important to check this section constantly.

Only accept rides you can perform to 100% certainty, and take into consideration all comments in the additional comment box and any potential waiting time that may occur.

Dispatching rides/ Driver selection

After clicking "Accept a ride", click "ADD" to enter a new driver. In case you are not a partner fleet administrator, be sure to assign your own profile to the trip.

After accepting the ride

In the "BOOKED" section you will notice a list of all accepted and finished rides.

Want to learn more?

Watch this video tutorial.

Comunicating meeting point with passenger

You can communicate with your guests via text, phone or our "meeting point" to meet them at that location.

When ahead to the meeting point

When you're heading towards the meeting point you should go to the ride you're about to complete and click on: "On my way" .

At the meeting point

If you reach the meeting point click on "On location" and be sure to complete the "contact passenger training" to do it .

When passenger Board the car

As soon as the passenger gets inside the car, start the ride by clicking on "On board".

When passenger don't show up

Wait for enough service time and the customer still does not show up. click No show, upload No show evidence .

Finishing ride

When you reach the destination point click on "Drop off" .

Error click

If you click any of the above buttons wrong please contact qa@elifelimo.com

Want to learn more?

Watch this video tutorial.

First Contact

When you accept a ride you must contact the passenger by SMS or Whatsapp with a message such as the following:

Meet & Greet Service

"Hello, this is XXXX from Elife, regarding your booking number XXXX.your scheduled pick up time is XX am/pm(8:00AM) on XXX (Nov 28).Your flight is XXXX and will arrived at XXX airport I will be waiting for you at the arrival hall with the sign you asked for. Please present your confirmation voucher when we meet. Feel free to contact me. Thank you for choosing Elife. I’ll see you soon"

Airport pick up

“Hello, this is XXXX from Elife, regarding to your booking number XXXX，your scheduled pick up time is XX am/pm(8:00AM) on XXX (Nov 28).Your flight is XXXX and will arrived at xxx airport. In order to provide a better service,please confirm this information with me. Feel free to contact me. Thank you for choosing Elife, I’ll see you soon”

Any other service

“Hello, this is XXXX from Elife, regarding your booking number XXXX，your scheduled pick up time is XX am/pm(8:00AM) on XXX (Nov 28). Your pick up location isXXXX. In order to provide a better service,please confirm this information with me. Feel free to contact me. Thank you for choosing Elife, I’ll see you soon”

Contact passenger

When the pick up time comes, you should contact the passenger and tell him you're on your way to the pick up point

If the passenger doesn't show up on time at the pick up meeting point, contact him by making an intermediate call at the mid waiting time and when the waiting time expires.

You must contact the passenger and keep the evidence of the Call/SMS/Whatsapp and be sure you can provide the service as the client asked for it, if the airport you're providing service dose not allow a meet & greet and the client is asking for it please be sure to contact client service to rearrenge with the customer.

Truble comunication

Once you've tried to get in touch with the passenger and without having any reponse because the phone or flight numbers are wrong, or anything else is happening, please contact Elife's local Customer Service.

Look for the flight number at the booking details on the web platform.

Go to the play store or to the app store and download the app flightradar24.

Choose the free version of the app, it will allow you to search the flight and check the status at all times.

Type the flight number in the search part.

Choose the flight day correctly.

Track the arrival's real time, you will be able to see the schedule and the real departure time along with the landing time on local time.

Type in Google the flight number and you will see the schedule and the real time for departure as well as the landing time on local time.

When do you face a no show event?

If a passenger doesn't arrive at the point during the waiting time after the booking time expires and the landing flight time is already checked in case it applies, contact local Customer center.

Be sure that you have done everything in your scope to reach the passenger and that you have complete evidence if something happens.

If you click on "No show", be sure you have the complete evidence to prove that you were there at the correct time, at the correct point.

GPS Usage

Take a screenshot of the GPS position with the current local time.

Call

Take a screenshot of the call log of the phone or Whatsapp.

SMS/Whatsapp

Take a screenshot of the SMS or Whatsapp message.

Don't save the passenger's phone, in case you have to do it, be sure to provide the contact number and the name you saved in your phone screen shots.

Selfie

In case the service asks for a meet and greet, a selfie photo of the driver with the sign inside the airport at the arrival hall should be taken. It would be better if taken with an airport clock.

All of the above must be provided to reassure a "No show".

You must present evidence 72 hours after the service scheduled time if you don't provide it through the web platform you can send an email to qa@elifelimo.com

Driver being late with pick up client

GPS with time and location (Arrival and departure)，Please make sure the mobile device you have registered with Elife is the same that you use for navigation during the ride.

Wrong Vehicle

1. Provide 2 car images (inside and outside, both are necessary) 2. Provide car type and year.

Driver no show

GPS , message screenshoot and call screenshot, penalty 200%

Driver must be assure to be aware to the email and response any kind of doubts about the service.

You must dress professionally and offer bottled water at all times and if you are able, provide WiFi.

Maintain space in the luggage compartment available (empty if possible) to accommodate passenger's belongings.

Make sure the car or vehicle is clean, cozy and matches with the vehicle ride requirements. It doesn't matter if the service (number of passengers and luggage) can be provided with a different car that the client ask for. The service must be provided with the clients requirements at all time.

Avoid to smoke inside the car before you get a service.

Open the door vehicle to the passenger.

During the ride ask your passenger if he would like a specific music or playlist. Also if the environment temperature is comfortable.

Tell the passenger the estimated time of arrival, always considering potential traffic.

If the passenger ask for any change within 24 hours like destination changes, extra stop, extra waiting time, be sure to contact Elife's local Customer Service.

Always, and without exception avoid any distractions.

Case 1(flight on time)

Flight is scheduled to arrive at 10:00 a.m.
The pickup time is scheduled for 10:30 a.m.
Confirm that the flight is arriving on time by checking the flight number on www.flightstats.com or a similar service for trains. Adjust the pickup time if necessary.
Arrive at the pickup location at least on time, in this case by 10:30 a.m.
Since the guest receives 60 minutes of complimentary waiting time, wait until 11:30 a.m. in case they are delayed. If the guest has not arrived by 11:30 a.m. and you are not able to reach them, call Elife's local customer center and confirm that the guest is a no-show.

Case 2 (flight delay)

Flight is scheduled to arrive at 10:00 a.m.
The pickup time is scheduled for 10:15 a.m.
You check www.flightstats.com and it shows that the flight is delayed 60 minutes, arriving at 11:00 a.m.
Since the guest has scheduled a 15-minute buffer time between flight arrival and pickup time, the new pickup time is now 11:15 a.m.
Arrive at the pickup location at least on time, in this case by 11:15 a.m.
Since the guest receives 60 minutes of complimentary waiting time, wait until 12:15 p.m., in case they are delayed. If the guest has not contacted you or appeared by 12:15 p.m., then call Elife's local customer service and confirm that the guest is a no-show.

Extra information

If the booked ride asks for a meet and greet with a driver sign section selected, be sure to attend the meeting point at the arrival hall with the sign.
You will see that in some rides, special requirements will be asked. Be sure that you can fulfill the service. for example: Baby seat.

Where

When you are registered, the company will contact you to obtain your bank account by email, or through the contact you provide to the company.

Frequency

You will obtain your payment every week. In case you want it per month, it can be arranged with the accounting team at accounting@elifelimo.com

Doubts

If you have not received your payment for more than a week, please contact us at accounting@elifelimo.com

Any doubts regarding your payment will be attended by email at accounting@elifelimo.com Be sure to provide the ride ID you had trouble with.